Shipping policy
Shipping Policy
At Sanskora, we want your shopping journey to be smooth and worry-free. That’s why we focus on quick processing, safe packaging, and reliable delivery for every order.
Order Processing Time
We provide free shipping across India on all orders. Please allow 1–3 working days for your order to be packed and dispatched.
Orders placed before 1:00 PM on a working day are usually shipped the same day, provided payment is received, security checks are completed, and the item is in stock. Orders placed after 1:00 PM will be dispatched on the next business day.
Orders received on Sundays or public holidays will be processed and shipped on the next working day or Monday.
During peak seasons, festivals, or sale periods, dispatch and delivery timelines may be slightly longer due to higher order volumes.
At Sanskora, you can cancel your order free of charge within 24 hours of placing it. If you request a cancellation after 24 hours, a cancellation fee of 25% of the total order value will be charged.
Please note that pre-order purchases are non-cancellable.
Order Tracking
Once your order is dispatched, you’ll receive an email with your tracking number and shipping details. You can use this tracking number on the courier partner’s website to check the status of your delivery.
Please note that while tracking updates are usually accurate, the delivery timeline shown is an estimated timeframe and may vary slightly.
Shipping Delays
While we make every effort to deliver your order within the estimated time, delivery timelines may vary depending on your location, distance, and local courier service conditions. Occasionally, unforeseen factors such as weather conditions, logistical issues, or high shipping volumes may cause delays.
Please note that any delays caused by our courier partners are beyond our control. However, our team is always here to support you—whether it’s helping you track your package, providing updates, or addressing any concerns you may have. We truly appreciate your patience and understanding in such situations.
Missing or Damaged Items
If you receive an order with damaged items or notice anything missing, please get in touch with us within 48 hours of delivery. Kindly share clear photos of the product and packaging so we can understand the issue.
Once verified, our team will assist you with a replacement or refund, in line with our returns and exchange policy. We’re here to make sure your experience with us stays smooth and hassle-free.
International Shipping Duties & Taxes
For international orders, any customs duties, taxes, or import charges applied by the destination country will need to be paid by the customer. These charges are decided by the local customs authorities and may vary from country to country.
We recommend checking with your local customs office for detailed information about applicable import rules, duties, and taxes before placing your order.
Once verified, our team will assist you with a replacement or refund, in line with our returns and exchange policy. We’re here to make sure your experience with us stays smooth and hassle-free.
Contact Us
If you have any questions or need help with your order, shipping options, or delivery timelines, feel free to contact our customer support team. We’re always happy to help and ensure you have a smooth shopping experience.
Email: info.sanskora@gmail.com
Phone/WhatsApp: +91 9193135357
By purchasing from SansKora, you agree to this shipping policy. We appreciate your trust in us and look forward to delivering your Bone china products promptly and safely.
